Call Center Employee

End User Support

COSMICTECH enables a connected, mobile and agile workforce with next-gen collaboration, virtualization and mobility solutions. Empower your teams so they can access their applications, services and data securely from any device, whenever and wherever they want.

COSMICTECH’s End-User Support helps reduce cost, improve end-user experience, enhance overall productivity and convert your workplace into a more productive and collaborative environment. Our end user support services take care all aspects of end users activities including patching, troubleshooting, remote management including general queries.

In today’s modern workplace, users want both flexibility and agility. The way we work is changing and users need uninterrupted connectivity on any device, with expert technical support to keep going if things go wrong or break.

The team at COSMICTECH understands the importance of the service desk and desk-side support to overall IT service delivery. We provide the implementation and support for a complete ITIL suite considering the best practices for maintaining and managing service desk remotely and onsite. Our team brings decades of experience in the provision of Information Technology Infrastructure Library (ITIL) aligned Tier 0 through Tier 3-plus support including Customer Self-Help Capability Development; Service Desk Management; Desk Side/Field Technician support; Tier 3 Expert support; and Tier 4 (vendor) engagement.

COSMICTECH's solutions and services drive high first-call resolution rates and high customer satisfaction levels while lowering resolution times and talk times. As a result, we support mission success and decrease costs of service.

Our End User Support Services Portfolio includes

IT Asset Management

Centralized Helpdesk Management

Software Distribution & Patch Management

Centralized ITIL  HelpDesk

Hardware & Software Vendor Management

Active Directory & User Management

Desktop Support Services

Automated Service Desk

Messaging & Collaboration Support